Tensor Dial is the AI voice agent for denial management. It calls the payer, navigates the IVR, sits through the 20-minute hold, and brings back clean, structured claim data — onshore, HIPAA-compliant, at half the cost of the cheapest offshore biller.
The case for AI
Denial management is where revenue quietly dies.
Every denial is another 25-minute call — most of it on hold.
Hiring churns. Offshoring ships PHI overseas.
Tensor Dial makes the hardest calls in AR scalable, cheap, and onshore.
Have a real, face-to-face video conversation with our Tensor Dial AI agent. Ask how it handles a 20-minute hold, an IVR maze, or a denial code, what it costs, and what it would save you. No slide deck, no waiting on a callback.
Our AI agent is ready to talk
Live face-to-face video · uses your camera & mic · a few details and we'll connect you
Drop in denials, claim-status, or eligibility work as CSV — or push them through the API from your PM/EHR.
The agent places the call, navigates the IVR with real DTMF tones, and reaches a representative or portal.
Following your Q&A script with conditional branching, it asks the right questions and adapts to the rep's answers in real time.
Status, payment details, denial codes, and appeal deadlines are captured as structured data and synced — with a full transcript and recording.
Human call centers bill you for the whole call, talk time and the 20 minutes of hold music. A US biller on hold still costs you $0.58 a minute to sit there. Tensor Dial charges one flat price for the call, however long the payer keeps us waiting. The hold is on us.
Same 25-minute call. The biller cost you $14.50. Tensor Dial cost you one flat $2.09.
Offshore looks like the cost play, half the price of a US biller. Then you set it next to a flat per-call rate. Drag the call length: the human bars climb, because they bill every minute on hold. Tensor Dial does not move.
Payer calls average 15 to 25 minutes, most of it on hold. Drag it: every extra minute is billed by a human team, and absorbed for free by Tensor Dial.
Offshore was never the ceiling, it was the floor for human labor. Plus 1,000 hours of payer hold absorbed every month that no one on your team ever sits through again.
Fully-loaded mid-market rates: offshore $0.20, onshore $0.58 per minute. Tensor Dial billed at one flat rate per call, any length. Your quote is tailored to volume.
Run denial management with an onshore team, an offshore vendor, or Tensor Dial. Line them up, and the math points one way.
Offshoring PHI to Asia or LATAM introduces data-residency, breach, and liability risk. Tensor Dial runs on 100% US-based, HIPAA-compliant, BAA-covered infrastructure — and still beats India's pricing on standard and complex calls.
US call centers churn 30–45% a year; offshore RCM teams lose 6–8% every month, forcing constant retraining. Tensor Dial scales the instant volume spikes, needs zero ramp-up, and never quits.
Offshore teams struggle with the high-context nuance of US payer behavior — driving write-offs, coding errors, and missed timely-filing windows. Tensor Dial extracts a clean, structured JSON payload on every single call, without fatigue.
The agent sits through 20-minute payer holds without ever billing you for the silence.
Listens to payer menus and presses the right keys — extensions, member IDs, and all.
Claim status, benefit verification, prior auth, appeals — conditional flows for each.
Every answer mapped to a field with a confidence score. No more illegible call notes.
Watch calls in real time, replay recordings, and audit every word.
When a call needs a human, it hands off cleanly with full context.
Organization isolation, granular roles, and per-plan call limits.
Trigger calls and stream results straight into your existing stack.
A predictable monthly base that covers your calls, then one flat price for any beyond it. You set the call volume. How long each call takes is on us, so hold time never lands on your bill.
A monthly base covers your calls, then one flat rate for any beyond it. Bigger base, lower rate.
Yes. It runs on 100% US-based, HIPAA-compliant, BAA-covered infrastructure. Patient data never goes offshore, and every call is recorded and transcribed for full auditability.
Two places. First, an AI call costs a fraction of human labor: one flat rate per call versus $0.20 a minute offshore or $0.58 onshore. Second, hold-time absorption. When the agent is on hold, you are not paying a person to sit idle, and the flat price does not move, so the 20-minute hold is effectively free.
It removes the worst, most repetitive calling work so your team focuses on judgment, appeals strategy, and exceptions. Think leverage, not just headcount — your people stop waiting on hold and start working denials that need a human.
Every answer is captured as structured data with a confidence score and a full transcript — claim status, payment details, denial codes, appeal deadlines. It's consistent and auditable, unlike handwritten call notes.
That is the core strength. Tensor Dial navigates payer IVR menus with real keypad tones and sits through long holds at no extra cost to you, because you pay one flat price per call, not per minute.
Most teams are running within about a week. Upload a worklist as CSV or connect via API — no rip-and-replace of your existing stack.
Tell us your call volume and we'll show you exactly what Tensor Dial recovers — on a live call with your own denials. Most teams are running inside a week.
